1 Garden Park Surgery 0191 2892525 2 White Swan Surgery 0191 2688966

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Welcome to Garden Park and White Swan Surgeries

We are a dedicated team of doctors, nurses and administrative staff aiming to deliver a high quality service to our patients.

Our Commitment to you
Our Commitment to you What we ask in Return
The telephone will be answered promptly by a named member of staff In the morning, particularly Monday or after a holiday, the reception can be very busy, please be patient
You will be welcomed, acknowledged and dealt with promptly Please have patience if there is a queue
You will be treated with courtesy and with respect at all times and have the right to be treated with confidentiality We ask that you treat the doctors and all practice team with the same courtesy and respect
We aim to offer a routine appointment with a doctor within 48 hour of request Please let us know if you are unable to attend for an appointment
We aim to respond to a request for a repeat prescription within 24 hours Please ensure that your request is clear and accurate

 

 

 

 

Online Appointments

Patients are now able to register to book online appointments, once you are registered you can download our practice app to book appointments.

A full appointment system is in operation and we aim to offer a routine GP appointment within 48 hours.  You can book an appointment with a GP up to 3 weeks in advance or you can ring up on the day and request a same day appointment.  Where possible please make requests for urgent appointments as early as possible in the day.  The receptionist will take your name and telephone number and a Practitioner will call you back to discuss the nature of the problem so that arrangements can be made for you to receive the quickest most appropriate service.  Routine doctor’s appointments are 10 minutes in length.  Surgery consultation times for Garden Park and White Swan are Monday, Tuesday Wednesday and Friday 9.00 – 11.30 and 3.00 – 5.30, Thursday 9.00 – 1.00.

Please phone the surgery as soon as possible if you cannot attend.  This will help us to make appointments available to as many patients as possible.  Missed appointments cost the NHS hundreds of thousands of pounds every year.

Extended Hours 

The practice offers extended hours appointments one night per week from 6.30pm – 8.00pm at the White Swan Surgery for patients registered both at White Swan Surgery and Garden Park Surgery.  We hope to offer extended hours appointments at Garden Park Surgery in the future.

Home Visits

Home visits are for those patients who are too ill to come to the surgery and should only be requested in these circumstances.  Requests should be made before 10.00 am except for emergencies.  A doctor or nurse may discuss the need for a home visit with you after the receptionist has taken your request.

Please try and come to the surgery if possible (the doctor can see 3 – 5 patients at the surgery in the time it takes to visit one patient at home)

 

Did you know?

You can now order your repeat prescriptions online? Once you have registered for online services you can order online and collect your prescription directly from a nominated Pharmacy saving you a trip to the practice.  You can also download the practice app to access our online services 24/7 and much more.

Prescriptions

Repeat prescriptions can be ordered by telephone, in person or by post enclosing a stamped addressed envelope.  Please allow 24 working hours for processing.  Repeat prescription line for Garden Park Surgery is 2802587  10.30 – 4.30 (week days only, except Thursday when the surgery closes at 1pm) White Swan Surgery  repeat prescriptions telephone the main surgery line between 10.30 and 4.30.   Arrangements can be made with local chemists to deliver regular repeat prescriptions to housebound patients, please ask at Reception if you require this service.  At intervals you may be asked to attend for a medication review with the doctor or nurse.